Look Up Concord Phone Numbers
Concord phone numbers are not held in one master public directory. City departments use the City of Concord phone list and department pages. Cabarrus County departments use the county directory. Cabarrus County Schools uses district and campus pages. Rowan-Cabarrus Community College uses an employee directory that emphasizes names, titles, departments, email, and campus context. Utilities, courts, public records, and hospitals each keep their own contact pages.
When the exact direct line is not public, the right fallback is the official switchboard or service desk. In Concord that often means Customer Care for city services, Cabarrus County main for county departments, the school main office for teacher or staff contact, and the hospital switchboard for medical-campus routing. Avoid guessing a direct number from a prefix. The 704-920 prefix appears across both city and county government.
| Need | Start here | Fallback |
|---|---|---|
| City service or department | City phone-number page | Customer Care 704-920-5555 |
| County department or benefits | Cabarrus County directory | County main 704-920-2100 |
| School office or staff | Cabarrus County Schools page | District main 704-260-5600 |
| Unknown caller | Official agency page if a claim was made | FTC, FCC, NC DOJ, NCUC/Public Staff |
Concord City Phone Number Directory
The City of Concord publishes a static phone-number table that is more useful than a generic staff search for many public needs. It includes emergency routing, Customer Care, city departments, TTY/Relay access, airport, transit, utilities, planning, police, fire, and other city functions. Customer Care is the broad city-service desk for utility billing, electric and water outage reporting, garbage, recycling, stormwater, traffic lights, streets, yard waste, and related requests.
The official Concord city phone-number page is the source to use when a city office or service line is needed.
| Field | Type | Required | Notes |
|---|---|---|---|
| Contact Entity | Static table column | No | Department or office name. |
| Phone Number | Static table column | No | Mostly 704-920 numbers, with emergency and relay entries. |
Several city numbers need special labels: Customer Care is 704-920-5555; City Clerk is 704-920-5205; Communications is 704-920-5580; Public Affairs is 704-920-5210; Fire Department Administration is 704-920-5516; Police Records is 704-920-5052; and Planning, Neighborhood Development, Zoning, and Permits use 704-920-5152.
| Directory entry field | What it shows |
|---|---|
| Office name | The city department, program, or service desk. |
| Phone number | The direct line or central routing number for that office. |
| Service context | Department pages explain when to use the line and when Customer Care is better. |
| Access fallback | Customer Care, TDD 1-800-735-8262, and North Carolina Relay 711. |
Concord Public Safety Phone Numbers
Public safety phone numbers in Concord split by urgency. Emergency police, fire, medical, crime in progress, and motorist emergencies go to 911. Police Communications non-emergency is 704-786-9155. Police information and customer service use 704-920-5000 or 704-920-5018. Police Records is 704-920-5052. Fire administration is 704-920-5516 for non-emergency weekday matters, and individual fire-station phone numbers are not published for public use.
The Concord Police contact page shows the city-specific split between non-emergency communications, records, investigations, narcotics, code enforcement, outreach, and off-duty officer contacts.
That police page is more specific than the broad city list when the caller needs records, investigations, code enforcement, or an information desk.
911 - immediate emergency, fire, medical crisis, crime in progress, or highway motorist emergency.
988 - Suicide and Crisis Lifeline by call or text; Spanish text support uses "Ayuda".
Customer Care - 704-920-5555 for Concord non-emergency city-service routing instead of a local 311 line.
211 - NC 211 / United Way Hope Line for community services and benefits navigation.
Poison Control - 1-800-222-1222; call 911 for immediate life-threatening symptoms.
The Concord Fire Department page documents the department context behind the public fire number, including its ISO Class 1 rating, 12 stations, 288 personnel, and service to more than 64 square miles.
Fire station phone numbers are withheld for safety and security, so the main fire administration and emergency channels are the correct public routes.
Concord School and College Numbers
Cabarrus County Schools is the main K-12 phone directory source for Concord. The district Education Center is 4401 Old Airport Road, Concord, NC 28025, and the main phone is 704-260-5600. The official district directory lists school categories, while individual school pages carry campus main phone numbers. Campus staff directories may show names, roles, photos, and Send Message links without direct personal phone numbers.
Rowan-Cabarrus Community College is the higher-education directory resource tied to Concord. Its employee directory is searchable by name and filterable by department, but sample entries emphasize email and department details more than direct phone lines.
The Rowan-Cabarrus employee directory gives the search and department-filter interface used for college staff lookup.
That makes the community college directory useful for verifying staff identity and department, while a campus or departmental switchboard may still be needed for a live call.
| Field | Type | Required | Notes |
|---|---|---|---|
| Schools category | Navigation list | No | High schools, middle schools, elementary schools, and non-traditional schools. |
| School link | Navigation link | No | Each campus has its own page and footer contact block. |
| RCCC search bar | Text | No | Searches all Rowan-Cabarrus employee entries. |
| RCCC department filter | Filter | No | Used for departments such as Campus Security, Business Office, Occupational Extension, and others. |
Concord Utility Phone Numbers
Concord utility phone numbers must separate safety from service. Concord Customer Care at 704-920-5555 handles routine city utility help and 24/7 electric and water outage reporting. Electric Systems also lists 704-920-5320 as a weekday department line. Water Resources uses Customer Care for water service and billing questions, while WSACC is a separate authority at 704-786-1783. Piedmont Natural Gas leak concerns go to 800-752-7504 or 911 from a safe location, not to a general city line.
The Water and Sewer Authority of Cabarrus County contact page is the separate regional water-sewer authority source, with its main office at 232 Davidson Highway in Concord.
WSACC is not the same thing as Concord's retail Customer Care line, so utility callers should match the bill or service issue to the correct entity.
| Utility | Emergency or outage | Customer service |
|---|---|---|
| Concord Electric Systems | 704-920-5555, option 1, 24/7 | 704-920-5555; Electric Department 704-920-5320 |
| Concord water/sewer retail service | 704-920-5555 for water or sewer emergency | 704-920-5555; Water Resources 704-920-5342 |
| WSACC | Use 911 or utility instructions for immediate danger | 704-786-1783 |
| Piedmont Natural Gas | 800-752-7504 or 911 from a safe location | Use the published Piedmont customer-service page |
| Solid waste and recycling | 911 only for immediate danger | 704-920-5555; Solid Waste 704-920-5361 |
| Call Before You Dig | Dial 811 before excavation. | |
Concord Health and Social Numbers
Health and social-service phone numbers for Concord are clustered in Cabarrus County government and Atrium Health Cabarrus. Cabarrus Health Alliance is 704-920-1000. Consolidated Human Services Agency is 704-920-2153. Social Services, Economic Services, Adult and Family Services, Child Welfare, Medicaid Services, and Family Support Services all use 704-920-1400. Child Support Services is 704-920-1515, and Veterans Services is 704-920-2869.
The Cabarrus County behavioral health page localizes crisis help through 988 and local mobile crisis service.
For crisis routing, free confidential help is available by calling or texting 988, and Cabarrus mobile crisis is listed at 1-866-275-9552.
Atrium Health Cabarrus
920 Church Street North
Concord, NC
704-403-3000
Cabarrus Health Alliance
County public health partner
704-920-1000
Social Services Cluster
Economic, Medicaid, adult, child, and family services
704-920-1400
Concord Records Phone Numbers
Public records and legal phone numbers in Concord often sit with Cabarrus County. The Cabarrus County Courthouse and Clerk of Superior Court use 704-262-5500. The District Attorney is 704-262-5510, Magistrate is 704-262-5519, Guardian ad Litem is 704-262-5521, and Juvenile Court Counselors are 704-786-5611. Legal Aid of North Carolina's Concord office is listed at 704-786-4145, with a toll-free client line of 1-866-219-5262.
For public records and vital records, Cabarrus Register of Deeds is 704-920-2112. Research notes certified vital copies at $10, uncertified mail copies at $1, eligibility limits, identification requirements, and an online records site. Board of Elections is 704-920-2860. Tax Collections is 704-920-2119. Tax Administration and Assessment is 704-920-2166. Planning, zoning, permits, and inspections may require the city line, county Construction Standards at 704-920-2128, or the Accela Citizen Access portal.
Concord County and State Numbers
Cabarrus County's directory functions as a second government phone book for Concord. The county main contact is 704-920-2100. Key direct lines include Sheriff's Office 704-920-3000, Detention Services 704-920-3058, Library 704-920-2050, Board of Elections 704-920-2860, Register of Deeds 704-920-2112, Construction Standards 704-920-2128, Emergency Management 704-920-2143, EMS 704-920-2600, GIS/IT 704-920-2487, Planning 704-920-2141, and Veterans Services 704-920-2869.
State phone fallbacks include NCDMV Customer Service 919-715-7000, NC State Highway Patrol Troop E District VI-Cabarrus at 704-786-2197, NC DOJ Consumer Assistance at 919-716-6000, and NCUC/Public Staff consumer complaints at 866-380-9816 or 919-733-9277. The NC.gov Employee Directory can be used for state employees by name and agency.
Official Concord Reverse Lookup
Official reverse lookup rarely gives a private subscriber name for free. It is still the safest first layer because it verifies whether a caller's claim matches a published office. A caller claiming to be city government should be checked against the Concord phone list or Customer Care. A caller claiming county business should be checked against Cabarrus County's directory or the county main switchboard. Court, sheriff, jury-duty, and utility threats should be verified through published courthouse, sheriff, police, or utility numbers.
- Write down the displayed number, caller name, date, time, and any voicemail or text content.
- Compare the claimed office to the official city, county, court, school, utility, or hospital directory.
- Hang up and call the published number, not the number provided by the caller.
- Use the FCC Consumer Complaint Center for spoofing, unwanted calls, robocalls, texts, and telecom issues.
- Use DoNotCall.gov for unwanted telemarketing calls and NC DOJ for state consumer complaints.
Third-Party Reverse-Lookup Tools
Third-party reverse-lookup tools can add clues after official verification. They are not government sources, and their results can be stale or wrong. Number portability, spoofing, VoIP, shared business trunks, recycled numbers, and call-forwarding systems all break simple name lookup. The tools below are included as high-end or specialized lookup options, not as proof of identity.
| Tool | Cost model | Most useful return | Limit |
|---|---|---|---|
| Whitepages Reverse Phone | Freemium or paid | Possible name, address, carrier, or line type | Many details may be paid. |
| NumLookup | Free or freemium | Attempts name, carrier, and line type | Freshness varies. |
| Truecaller | Free or freemium | Community caller ID and spam labels | App/account may improve detail. |
| RoboKiller Lookup | Free lookup, paid app ecosystem | Spam or scam identity clues | Not an official source. |
| YouMail Directory | Free directory and app ecosystem | Spam and business-number listings | Limited carrier or line-type detail. |
| Carrier tools | Included or paid with service | AT&T ActiveArmor, Verizon Call Filter, T-Mobile Scam Shield | Works within the carrier ecosystem. |
Concord Line Type Clues
Line type matters because a Concord phone number can be a landline, mobile line, VoIP number, toll-free number, government PBX, school extension, hospital trunk, or hosted business number. Landlines and institutional systems often appear in recognizable prefixes, such as 704-920 for city and county government, 704-260 for Cabarrus County Schools, 704-403 for Atrium Health Cabarrus, and 704-262 for courts. That pattern is useful, but it is not proof.
| Line type | Typical Concord clue | Caution |
|---|---|---|
| Landline or PBX | Government, hospital, school, and courthouse clusters | Can be ported or spoofed. |
| Wireless | 704 or 980 number, often portable between carriers | Local area code does not prove local caller. |
| VoIP | Business trunks, hosted phones, app-based numbers | Can be legitimate or abusive. |
| Technical lookup | Twilio Lookup or FreeCarrierLookup | Carrier and line type are not subscriber identity. |
Report Concord Scam Phone Numbers
Concord residents should treat caller ID as a clue, not proof. Local spoofing can imitate 704 or 980 numbers, including public-looking 704-920 numbers. Common scams include utility shutoff threats, jury-duty or arrest threats, government benefit calls, Medicaid or Medicare requests, grandparent scams, bank verification texts, contractor scams after severe weather, and confusion around legitimate crisis or public-service numbers.
| Report route | Phone or site | Use for |
|---|---|---|
| FTC Do Not Call | DoNotCall.gov report / 1-888-382-1222 | Unwanted telemarketing and registry complaints. |
| FCC Consumer Complaint Center | FCC complaint center | Spoofing, robocalls, texts, billing, and telecom issues. |
| NC DOJ Consumer Protection | NC DOJ complaint page / 919-716-6000 | Consumer scams and hard-copy complaint help. |
| NCUC/Public Staff | 866-380-9816 / 919-733-9277 | Regulated telephone, slamming, and utility complaints. |
| Concord Police | 704-786-9155 or 704-920-5000 | Local threats, impersonation, welfare, or public-safety concerns. |
Note: Keep the caller number, date, time, message, and payment request before filing a scam or robocall report.
Concord Community Phone Directories
Several Concord resources are not classic phone books but still solve phone-number problems. NC 211 and United Way of North Carolina provide 2-1-1 and 1-888-892-1162 for community services, benefits, food, housing, health, disaster resources, and utility assistance. Cabarrus County says the United Way Hope Line supports help in 180 languages. Concord Click-2-Fix routes non-emergency city requests with location, photo, and category details. The Concord branch library at 704-920-2050 can help with local forms, internet access, and public-resource navigation.
For visitor or major local institution calls, useful numbers include Concord-Padgett Regional Airport 704-920-5900, Rider Transit 704-920-7433, Cabarrus Arena and Events Center 704-920-3976, Rocky River Golf Club 704-455-1200, and Cabarrus Regional Chamber 704-782-4000.